Customer Retention Specialist - State Farm Agent Team Member
E Rochester
Customer Retention Specialist - State Farm Agent Team Member
Full Time • E Rochester
Replies within 24 hours
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
You May Be a Great Fit as a Customer Retention Specialist at Maria Melnik - State Farm Agent if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 221 W Commercial St, Ste 1 E Rochester, NY 14445
At Maria Melnik - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention and Sales Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
- Communicate with existing customers regarding policy renewals, coverage options, and insurance needs.
- Review customer accounts and assist with policy updates or changes as needed.
- Identify and pursue new sales opportunities during service interactions and follow-ups, particularly with single-line customers, as additional insurance needs are discovered.
- Build customer relationships to improve satisfaction, engagement, and retention.
- Maintain accurate records and documentation of customer interactions and follow-ups.
- Collaborate with team members to achieve customer retention, sales, and outreach goals.
Qualifications
- Property & Casualty + Life, Accident and Health Licenses.
- 3-5 years of related experience.
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
Salary:
The stated annual compensation range includes base salary and commissions.
The stated annual compensation range includes base salary and commissions.
Compensation: $52,000.00 - $64,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in E Rochester, NY and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none